Refund policy

RETURNS AND REFUNDS POLICY

Last updated: July 23, 2026

Kuvexa accepts return requests made within 30 days after delivery.

To request a return, email kuvexa.team@gmail.com with your order number, the reason for the return, and photographs if the item is damaged, defective, or incorrect. Do not send an item back before receiving return instructions and the approved return address.

To qualify for a return, the item must be unworn, unused, unwashed, and returned with its original tags and packaging. Proof of purchase is required.

RETURN SHIPPING

For a change of mind, incorrect size selection, or other customer preference, the customer is responsible for tracked return shipping.

If the item is damaged, defective, or different from what was ordered, Kuvexa will cover reasonable return shipping or provide other appropriate return instructions. Please report these problems promptly after delivery and include clear photographs.

REFUNDS

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Kuvexa normally issues the refund within 5 business days after approval, although PayPal or your financial institution may require additional processing time.

Original shipping costs are not refundable for change-of-mind returns. They will be refunded when Kuvexa sent a damaged, defective, or incorrect item, or when Kuvexa cancels an order because it cannot be shipped.

CANCELLATIONS AND DELAYS

Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after fulfillment begins.

If we cannot ship within the promised period, we will notify you and give you the choice to accept the delay or cancel for a full refund.

Contact: kuvexa.team@gmail.com
Kuvexa, Gardens Street, Amman 11101, Jordan