Shipping Policy

Last updated: July 13, 2026

This policy explains how delivery information is presented and how international fulfillment is handled. Available methods, charges, and any delivery estimates are shown at checkout based on the delivery address and the items in the order. Please review those details before placing an order.

International fulfillment

Kuvexa is based in Jordan and may use third-party fulfillment and logistics providers, including facilities located in other countries. Depending on the items ordered, products may be dispatched from different locations and may arrive in separate parcels.

Order processing

Order status information is provided after checkout. Processing can be affected by order verification, item availability, public holidays, and fulfillment-partner operations. If you have a question about an order that has already been placed, contact us with the order number.

Delivery estimates

Any delivery estimate shown at checkout is an estimate rather than a guarantee. Carrier operations, customs processing, weather, local disruptions, and address issues can affect delivery. Kuvexa does not state a fixed delivery time where the checkout does not provide one.

Tracking and split shipments

If tracking is available from the selected delivery service, it will be shared with the order details. Tracking availability and update timing depend on the carrier. Where an order is sent in more than one parcel, separate tracking information may be provided for each parcel.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or handling charges imposed by the destination country. Checkout will indicate when such amounts are collected by the store. Otherwise, they may be collected by the relevant authority or carrier and are the customer’s responsibility where permitted by law.

Delivery address

Please check the delivery address carefully before completing checkout. Contact us promptly if a correction is needed; an address change may not be possible after processing or fulfillment has begun. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Delivery concerns

If tracking shows an unusual delay, a parcel arrives damaged, or the order has not arrived, contact us with the order number and available tracking details. We will review the information and assist with the carrier or fulfillment provider as appropriate. Available remedies remain subject to applicable law.

Contact

For delivery questions, contact kuvexa.team@gmail.com or use the Contact page. For general answers, see the FAQ.